Customer satisfaction is our main priority. Our products are advertised the way they are and we are happy to assist you in your buying decision. If you are the winning bidder on an auction, please submit payment within three days; we will notify you of payment if not received within 3 days. Please, serious bidders only. Read through the following paragraphs outlining our sales policies and guidelines; if you have any questions, feel free to contact us:

Shipping Costs

Auction winners will be contacted by Cibernetix within 3 days of auction end to arrange for payment and shipping. If payment is already made through PayPal, a receipt will be sent out to the winning bidder's e-mail address. All products are shipped out within 3 business days of receipt, fully insured and a tracking number will be provided for customer reference. Shipping and handling is variable, to cover for packaging costs and carrier fees, and is generally between $10 and $20 for most items. Special conditions may exist on shipping prices and conditions. Please check the auction shipping details for more information.

Return Guidelines

All items sold by Cibernetix carry a return policy. All products are tested before shipping (unless otherwise specified) and carefully packed to ensure minimum shipping stress. If, however, the item should be defective when received, we will gladly take it back for full refund (less shipping & handling), provided that the claim has been made within 14 (fourteen) days of receiving the item and an RMA request submitted and honored. Please note that shipping damage is not covered by us, since the insurance is with the carrier. If the item shows shipping damages, please direct the claim to the carrier used; we will be glad to assist you in providing any additional information. Buyer is responsible for all shipping costs associated with the item. If the item is NOT defective, it can still be returned within the same 14-day warranty period, but a 15% restocking fee will be assessed to the total cost of the item (auction end price, not including shipping and packing charges). All returned merchandise MUST be shipped back in the original packaging it was shipped out in. Individual product serial numbers and other identification information is recorded prior to shipment and carefully checked upon return. Credit will be issued within 3 days after the product was received and inspected by us. If it shows evidence of physical damage it will be returned to the customer and no credit issued!

Installation Support

Support for installation of components is very limited to e-mail support only. All questions or concerns will be addressed and all e-mails answered. Installation services are provided, but only in the Denver metro area at our current service rates. Check out this page for more information.

Feedback

Positive feedback will be left within 14 days after the auction close, to cover for payment, RMA issues and shipping delays. If buyer posts positive feedback earlier than 14 days indicating satisfaction with the sale then Cibernetix will also post feedback within 24 hours. Negative feedback is not our preferred method of doing business and if there are any issues regarding the transaction they will be addressed promptly and professionally. Non-paying bidders will be notified of status and negative feedback will be left 14 days after auction close unless otherwise arranged.

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Tracking Your Order Shipment

Please refer to the order confirmation e-mail sent to you for tracking information. In some cases we are unable to get tracking numbers, so finding out the location of the shipment may not always be available. We use UPS, USPS or FedEx for our shipping options and we choose the service most appropriate and effective. If you still have not been able to find out the status of your order, you may send us a message and we'll research our information and return your e-mail promptly.